How to Submit a Support Ticket

uSked licensees can send out an SOS to our Support Team by submitting a support ticket to get help with any support-related questions, issues, or to request a new feature.

Step 1

Go to https://support.usked.com/ and click on Submit a Support Ticket.

submit a support ticket link from support center

 

Step 2

Then, fill out your first name, last name, email, and select an option from the What do you need help with? drop down that best suits your issue/question. 

first three fields on support ticket filled out

 

Step 3

Next, type in the brief Reason you are contacting us (to be used as the ticket name) and the full information about your issue/question in the Details box. 

reason and details sample support ticket

Step 4

Lastly, choose the ticket Priority and upload any screenshots or relevant files before selecting Submit.

Wizard Wisdom - how to submit support ticket image

priority.screenshots,submit for sample support ticket