What is two factor authentication (2FA)?
2FA is an extra security measure imposed when signing into your account that will require a device to be validated prior to gaining access to the uSked account. This means that when enabled for your account, 2FA would require two factors in order to gain access. The first factor being something you know, 1) your password, and the second factor being something you have, 2) your email account to retrieve the validation code. Logging in will only be possible on devices that have been validated (by entering the unique validation code).
What happens when I turn on 2FA?
When uSked detects that someone is attempting to sign into your account using a device that it has not seen before, uSked will send you an email message with a 6 digit validation code. This 6 digit code is required to be entered on the next screen with your password, in order to complete the sign in process.
How do I turn on 2FA?
First, make sure your email address noted in uSked is correct. You can do this by going to Your Account > Your Contact Information from your uSked portal and looking at the email address noted in the Email Addresses tab.
Once you've verified it is correct, go to Your Account > Your User Interface Preferences. Then select Yes for Use Two Factor Authentication (2FA).
Next, select Save Changes.
How do I turn off 2FA?
From your uSked portal go to Your Account > Your User Interface Preferences. Then select No for Use Two Factor Authentication (2FA).
Next, select Save Changes.
What if I do not receive the validation code email?
If you have checked your Spam/Junk mail folder already and verified the email was correct prior to turning on 2FA, then select Re-send Device Validation Code if on the uSked portal or Resend Code if accessing from the uSked app. This will prompt uSked to resend the validation code email to the email address(es) associated with the user account. If you still have not received the email after resending it please contact the administrator at the organization that you use uSked with for assistance.
What if I receive a validation code email but I haven't tried to log into uSked on an unvalidated device?
This could indicate that someone else was trying to log into your account. We would suggest changing your password right away by going to Your Account > Your Password from your uSked portal. This will sign you out of uSked on all of your devices and you would need to revalidate each device in order to log in again.
How do I reset my validated devices?
To make uSked "forget" all of the devices that have been used to sign into your account, you need to change your password. You can do this from your uSked portal by going to Your Account > Your Password. This will sign you out of uSked on all of your devices and you would need to revalidate each device in order to log in again.